FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Ordering & Availability
How do I place an order?
Simply browse our range of cakes and cookies, select your favourite designs, choose your options, and add them to your cart. Once you're ready, head to checkout to complete your order.
Can I customise my order?
Yes! Many of our products include customisation options such as colours, flavours, and personalised text. You’ll be able to select these before adding your item to your cart.
Can I order multiple items at once?
Of course. You can add as many items as you like to your cart and checkout in one order.
Custom Orders & Design
Are your cookies made to order?
Yes, all of our cookies are freshly baked to order to ensure the best quality and flavor.
What occasions are your products suitable for?
Our cookies are perfect for birthdays, weddings, baby showers, corporate events, and everyday celebrations.
Can I choose flavours and colours?
Yes! We offer a range of flavours and design options that can be selected on each product page.
Delivery, Pickup & Policies
Do you offer delivery or pickup?
We offer pickup and may offer delivery depending on your location. Available options will be shown at checkout.
How should I store my cookies?
Cookies should be kept in an airtight container. Care instructions will be provided with your order.
Can I change or cancel my order?
If you need to make changes, please contact us as soon as possible. Changes and cancellations may depend on how much notice is given.